Refund policy

Live Love Be Peace – Return and Refund Policy

At Live Love Be Peace, we strive to ensure you are fully satisfied with your purchase. Please read our return and refund guidelines below:

Returns

Due to the made-to-order nature of our products, we generally do not accept returns unless the item is defective, damaged, or incorrect. Below is our policy on eligible returns:

  1. Eligibility for Return:

    • Returns are only accepted if the product is defective, damaged, or the incorrect item was received.
    • To be eligible for a return, your item must be unused and in the same condition you received it.

  2. Timeframe:

    • You have 30 days from the date of delivery to report any defects, damages, or incorrect items.

  3. Return Process:

    • To initiate a return, please email us at live.love.be.peace@gmail.com with your order number, description of the issue, and photos of the defect or damage.
    • Once approved, we will provide instructions on how to proceed with the return or replacement.
    • Return shipping is covered by us if the return is due to our error (e.g., a defect or incorrect item).

Refunds

We offer refunds under the following conditions:

  1. Defective or Incorrect Items:

    • If you receive a defective or incorrect item, we will offer a full refund or a replacement based on your preference. Photo proof is required to process the refund or replacement.

  2. Non-Returnable Items:

    • Custom orders, personalized products, and items purchased with a final sale cannot be returned unless they are defective or incorrect.

  3. Refund Process:

    • After receiving your return request and verifying the defect, your refund will be processed. Refunds will be credited to your original method of payment within 5-10 business days.
    • In the case of replacements, once the return is approved, a new product will be produced and shipped.

Lost or Missing Orders

If your order is lost or does not arrive within the estimated delivery timeframe, please contact us at live.love.be.peace@gmail.com. We will work with the shipping carrier to resolve the issue and offer a replacement or refund where applicable.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange a product, contact us within 30 days of delivery to initiate the process.

Late or Missing Refunds

If you haven't received your refund after the stated processing time:

  1. Check your bank account.
  2. Contact your credit card provider—processing times may vary.
  3. Contact your bank. Sometimes it takes additional time for refunds to be posted.

If you've done all of this and still haven't received your refund, contact us at live.love.be.peace@gmail.com.

Contact Us

If you have any questions about our return and refund policy, please reach out at live.love.be.peace@gmail.com.